Senior Operations Manager

Compound is a cultural and creative complex fostering the intersection of contemporary art, wellness and community impact.

Compound’s approach is holistic and includes multiple entry points for engagement. We conceived public programming ranging from contemporary art exhibitions and immersive experiences, classes, and workshops in the healing arts, performances, dining, and a location to wander and reflect—all in an effort to promote our values of creating connections, belonging, and fostering curiosity and growth.

We are driven by the belief that culture shifts consciousness. Culture provides a safe context to reexamine ourselves, our purpose and bettering our communities.

Compound is an extraordinary cultural sanctuary and multidisciplinary creative hub. Serving a diverse community, the center hosts modern and contemporary art, immersive experiential art, community programming with an art, health and wellness and social justice focus and serves local needs with healthy fresh food and drinks and a meditative garden.

The strategy of Compound is to draw visitors to the center by a) creating a popular venue for the exhibition of experiential contemporary art, b) presenting permanent exhibitions, c) offering exceptionally engaging public programs and events and d) expanding the experience using the most current technology.

Compound seeks a purpose-driven Director of Operations to join our team. Reporting to the Executive Director, the Director of Operations is a key partner in ensuring the organization meets its philanthropic and creative mission by overseeing the operational processes and ensuring the seamless execution of daily activities at Compound. This position is an essential role on the leadership team, ensuring and maintaining high standards of service, quality, and efficiency across all departments.

The Director of Operations leads strategic operations and oversees outside contractors and staff across accounting, finance, restaurant operations, human resources, events, and IT, with overall responsibility for implementing project management tools that ensure effective functionality in all areas of business operations.

The ideal candidate will have extensive experience in operations management, preferably within the hospitality sector. The candidate should have a passion for community engagement and will respond to stakeholder input from community, staff, founders, and board members. This role is responsible for fostering a wellness-oriented work environment in line with Compound’s founding vision and values.

Operational Strategy: Develop and implement operational strategies that align with Compound’s mission, enhancing service delivery and promoting a positive guest experience. Analyze industry trends to identify opportunities for growth.
Team Leadership: Lead, mentor, and develop a diverse operations team, fostering a culture of collaboration, continuous improvement, and accountability. Provide training and support to enhance team performance, engagement, and morale.
Process Improvement: Identify areas for process enhancement and implement best practices to improve operational efficiency and guest satisfaction. Regularly review procedures to adapt to evolving needs.
Budget Management: Oversee departmental budgets, ensuring financial targets are met while optimizing resource allocation. Conduct financial analyses to monitor performance and identify cost-saving opportunities.
Cross-Department Collaboration: Collaborate closely with other departments—culinary, front of house, marketing, and finance—to ensure alignment with overall business goals. Facilitate open communication and teamwork across all levels.
Performance Metrics: Establish key performance indicators (KPIs) and monitor performance against these metrics. Utilize data-driven insights to inform decision-making and drive operational improvements.
Compliance: Ensure adherence to industry regulations, company policies, and best practices in operations management. Regularly review and update operational procedures to maintain compliance.
Project Management: Lead special projects aimed at improving operational efficiencies and enhancing guest experiences. Coordinate with relevant stakeholders for successful implementation.
Passionate about Compound’s mission and skilled in purpose-driven leadership.
Proven track record of successfully managing teams and driving operational improvements.
Excellent organizational and communication skills.
Strong EQ and people skills with ability to work collaboratively with colleagues at all levels of the organization.
Excellent analytical abilities, track record of creative and innovative approaches to problem-solving, and focused on data-driven decision making.
Committed to customer service, community development, and stakeholder engagement.
Proficient in operational reporting tools and financial analysis.
Experience in a hospitality organization, restaurant, cultural institution, non-profit, or a startup is a plus.
Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or related field; Master’s degree preferred
Competitive salary and performance bonuses
Comprehensive health, dental, and vision insurance
401(k) with company match
Opportunities for professional development and career advancement
Employee discounts and perks
A supportive and inclusive work culture that values creativity and community engagement
If you are passionate about operational excellence and eager to make a significant impact in a vibrant, community-focused environment, please send your resume and a cover letter detailing your relevant experience to [email/contact information]. We look forward to hearing from you!

We are an equal opportunity employer, and we aspire to reflect the diversity of Long Beach in both our staff and visitors. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that by actively building a workforce of the brightest people from the widest possible range of backgrounds, we can innovate, inspire, and engage with the widest possible audience.

Please send a resume and cover letter to nicole@salermohrs.com

Job Type: Full-time

Salary: $90,000 – $95,000 annually

Benefits: 401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Education requirements: Bachelor’s degree

Deadline to apply: October 31, 2024

Documents required to apply: Resume, cover letter

How to apply: Send a resume and cover letter to nicole@salermohrs.com