San Gabriel Mission Playhouse
San Gabriel, CA
Founded in 1771, San Gabriel is located 10 miles northeast of Los Angeles and is the birthplace of the greater metropolitan region. Today, San Gabriel is a burgeoning community of 40,000 with several neighborhoods of aesthetic and historical significance, outstanding schools, and excellent public amenities. The heart of San Gabriel is its Mission District, a culturally rich and historic center that blends the charm of early California with a modern-progressive experience. The Mission District is home to the San Gabriel Mission and Mission Playhouse and host of several festivals and events that attract patrons from all over the region, including the annual Dumpling & Beer Festival and Lunar New Year Festival. All of this and much more make San Gabriel a great place to live, work, and play.
THE POSITION
The City of San Gabriel is recruiting for the position of Playhouse Production Coordinator, Front of House. The Front House Playhouse Production Coordinator assists with the day-to-day ticketing, ushering, and concession operations for the historic San Gabriel Mission Playhouse (circa 1927). This position provides an exceptional opportunity for the ideal candidate to develop a career in theater operations with our historic City and San Gabriel Mission Playhouse. A career with the City of San Gabriel offers excellent pay and benefits, outstanding professional training and development opportunities, and a great location for living and working in Southern California.
THE IDEAL CANDIDATE
Coordinating front of house needs at the San Gabriel Mission Playhouse can be fast-paced and demanding, so the ideal candidate is adaptable, able to multi-task and thrive under pressure, detailed and organized, strategic and goal oriented, collaborative, customer service oriented, and an outstanding communicator. The ideal candidate can effectively balance the needs of producers, artists, City staff, and Playhouse staff while taking into consideration the strategic goals of the Playhouse. The ideal candidate is also intrinsically motivated, energetic, ready and willing to assist others, and continuously looking to develop and improve Playhouse operations.
SUMMARY OF POSITION DUTIES
Under general supervision of the Playhouse Production Coordinator, the Assistant House Manager oversees the day of front-of-house operations for theater events at the Mission Playhouse; supervises part-time staff including ushers, parking attendants and concessions attendants while on site.
The Assistant House Manager serves as main point of contact for a wide variety of events at the Mission Playhouse.
This class differs from the Usher limited services position classification due to the level of experience required, complexity of work performed, and level and scope of supervision over staff.
For more detailed information regarding the job duties and minimum requirements for this position, please clink the link below for the Assistant House Manager class specification.
Assistant House Manager
RESPONSIBILITIES
Supervise part-time staff including ushers, parking attendants, box office staff, and volunteers.
Perform general proper cash handling as needed for the parking lot and box office in compliance with the City’s policies and procedures.
Responsible for the opening and securing of the Mission Playhouse front of house for events, while following the City’s proper procedures.
Monitor the Mission Playhouse facility during the duration of scheduled events; ensure compliance with all facility rules and regulations.
Communicate effectively with clients to ensure last-minute event changes are processed accordingly.
Operate box office software and hardware to conduct ticket sales, printing and scanning.
Provide direction and assistance to clients, patrons, and staff in resolving rental issues, Mission Playhouse facility problems and emergency situations including any accidents, incidents or any injuries.
Provide excellent customer service; promote City goals and priorities in compliance with policies and procedures; maintain absolute confidentiality of work-related issues, client records and City information.
WORK SCHEDULE
This is a limited part-time position and the work schedule for this position will vary by week and requires evening and weekend work, depending on the needs of the Playhouse.
Typical Qualifications
Any combination of experience, education, knowledge, skills, and abilities may be considered for this position; however, this position typically requires, at a minimum, the following:
High school diploma or GED equivalent.
One (1) year of experience in a performing arts theatre, event venue, and/or box office.
Minimum three (3) years of customer service experience.
Supervisory experience is highly desirable.
Supplemental Information
APPLICATION INSTRUCTIONS:
Applications must be well prepared and organized and include the following three items as attachments: (1) cover letter, (2) professional résumé, and (3) copies of all professional certifications required and/or applicable for the position. DO NOT SUBMIT DRIVER’S LICENSE with item #3. Driver’s license will be validated upon conditional offer of employment.
APPLICATION FILING DEADLINE:
This recruitment is scheduled to close at midnight on Sunday, February 9, 2025, or when a sufficient number of qualified applications have been submitted, whichever occurs first. Please do not hesitate to apply as this recruitment may close at any time without notice.
RECRUITMENT EXAM PLAN & SCHEDULE (TENTATIVE):
The following is the tentative schedule for this recruitment. Please prepare your schedule in advance to accommodate the anticipated recruitment schedule. Note that this schedule may be changed at any time if deemed necessary. Please call Kimber Gutierrez, Management Assistant, at (626) 308-2802 or check the posted recruitment bulletin for updates.
Application Filing Period January 15, 2025 – February 9, 2025
Qualifying Panel Interview Exam Week of February 17 , 2025
Selection Interviews Week of February 24, 2025
Pre-Employment Process Approximately 6-8 weeks
Target Start Date April 7, 2025
PRE-EMPLOYMENT REQUIREMENTS:
Candidates receiving a conditional offer of employment from the City for this position shall be required to satisfactorily complete a (1) supplemental application, (2) medical examination and drug screen, (3) Live Scan fingerprint check, (4) experience and education check, and (5) professional reference check. Unsatisfactory results and/or failure to successfully complete any part of pre-employment processes 1-5 shall void any conditional offer of employment for this position. The City maintains the sole discretion to waive any pre-employment item 1-5 if it is deemed appropriate. Such waivers must be approved by the Human Resources Director.
GENERAL EXAMINATION, SELECTION & HIRING PROCESS:
The examination, selection, and hiring process typically includes the following:
Application Screening: All submitted applications will be screened for minimum qualifications.
Oral Appraisal Interview: Those passing Steps 1 and 2 will be invited to the oral appraisal interview. The oral appraisal interview is an assessment of the candidate’s experience and preparation for the position by an impartial panel of subject matter experts. Scores from the oral appraisal interview are typically weighted 100% towards the Eligibility List for the position. Candidates must attain a minimum score of 70% on the oral panel interview to qualify for the Eligibility List.
Eligibility List: Those attaining a qualifying score on the examination will be placed on the Eligibility List for this position. Candidates on the Eligibility List are deemed qualified for the position and may be called at any time to participate in a selection interview with the hiring department to fill a vacancy in this position. For more information on Eligibility List requirements, please see Rule VIII of the City’s Civil Services Rules.
Selection Interview: Candidates on the Eligibility List may be called at any time to participate in a selection interview with the Department to fill an immediate and/or anticipated vacancy in the position classification. A selection interview does not guarantee an offer of employment and the Department is not obligated to hire any candidate invited to a selection interview.
Pre-Employment Process: Upon a conditional offer of employment, which requires the successful completion of a selection interview and recommendation to hire from the Department, candidates shall be required to satisfactorily complete the pre-employment process. The pre-employment process consists of (1) supplemental application, (2) medical examination, (3) fingerprint background check, (4) work experience and education verification, and (5) professional reference check. Some position classifications may also require a comprehensive background check (e.g., POST Background) and drug screening as part of the pre-employment process. Failure to successfully complete any part of the pre-employment process shall void any conditional offer of employment.
DISCLAIMER:
The provisions of this bulletin do not constitute an expressed or implied contract. Any provisions contained in this bulletin may be modified or revoked without notice. Applicants with legal disabilities, who require special testing accommodations, must contact the City of San Gabriel Human Resources Department at least five days prior to the examination date.
EQUAL EMPLOYMENT OPPORTUNITY:
All qualified candidates are encouraged to apply; the City of San Gabriel is an Equal Opportunity Employer.
HUMAN RESOURCES DEPARTMENT:
San Gabriel City Hall Phone: (626) 308-2802
425 S. Mission Drive Email: hr@sgch.org
San Gabriel, CA 91776 Web: www.sangabrielcity.com
Salary: $21.36 – $25.97 Hourly
Benefits: No part time benefits
Education requirements: None
Deadline to apply: February 9, 2025
Documents required to apply: Resume, cover letter
How to apply: Apply here
