Audience Experience Manager

Southern California Public Radio (SCPR) is a member-supported public media network whose mission is to strengthen the civic and cultural bonds that unite Southern California’s diverse communities by providing the highest quality news and information service on air at LAist 89.3, online at LAist.com and through LAist Live Programming & Events. Since our founding in 1999, SCPR has been a fast growing, innovative, multi-platform public service newsroom. Every day, our staff helps audiences catch up on the latest headlines, solve the complexities of life in Southern California, and connect curious communities to one another.

Position Summary:

The Audience Experience Manager will manage the patron journey for events inclusive of event-related communications, ticketing, and audience services for SCPR’s forum programs and live events platform. Events take place virtually and in-person in the Crawford Family Forum (CFF) at Southern California Public Radio’s Mohn Broadcast Center and off-site in the communities of Southern California.

The Audience Experience Manager is responsible for managing event-related promotions and communications, box office and RSVP processes, data tracking, and developing key audience insights and metrics for success in collaboration with other teams in support of SCPR goals. The Audience Experience Manager will serve as a principal point of contact to the general public and is therefore responsible for being an ambassador for LAist and SCPR and ensuring a welcoming, trustworthy and professional atmosphere. They will provide support to the logistical implementation of on-site, off-site, virtual, and hybrid events and coordinate additional uses of the facility, including choices among competing priorities.

Further breakdown of position responsibilities available here.

Salary: “No less than $78,298 annualized and no more than $90,000 annualized. Exact salary determined by experience and education related to the role, organizational compensation structure, budget and internal equity.”

Benefits: SCPR offers market-based pay and a rich benefits package, including:
Medical insurance*
Dental insurance*
Vision care*
Flexible savings accounts – medical and dependent care
Life*, AD&D and travel insurance
Disability insurance
Employee assistance program
Wellness program
Fitness club credit
403b retirement savings plan with employer match – up to 6.5% of earnings
Subsidized parking and/or transit discounts
Employee referral bonus
Tuition reimbursement
Alternative work arrangement program
On-site training
Paid time off to volunteer

*These benefits are available for domestic partnerships, which include which include couples of all sexes/genders.

Education requirements: Bachelor’s degree

Deadline to apply: August 31, 2024

Documents required to apply: Resume, cover letter, references

How to apply: Apply here