Outbound Subscription Sales Manager

The Hollywood Pantages Theatre seeks an Outbound Subscription Sales Manager
The Hollywood Pantages Theatre/Broadway in Hollywood is seeking a highly motivated theatre lover with strong customer service, supervisory, and sales experience. This full-time role reports to the Director of Outbound Sales and collaborates with the Season Ticket Office to enhance outbound season ticket sales campaigns. The successful candidate will help develop the subscription sales team, aiming to increase season ticket sales revenue and exceed goals. We’re looking for a team player dedicated to providing excellent customer service and building both current and new relationships.
Position: Outbound Subscription Sales Manager
Department: Outbound Subscription Sales
Reports to: Director of Outbound Sales
Job Type: Full-Time – Non-Exempt
Schedule: Evening and Weekend Availability Required

Requirements and Qualifications:
– 4-year college degree preferred.
– Extensive knowledge of Broadway is a must.
– Previous sales experience.
– Supervisory experience and ability to motivate staff.
– Motivated, pro-active and willing to think outside of the box.
– Detail oriented with strong communication and interpersonal skills.
– Must be able to work evenings and weekends as needed.
– Computer proficiency (MS Word, Excel, Outlook.)
– Ticketmaster/Archtics knowledge a plus.

Supervisory Responsibilities:
– This position currently directly supervises up to 12 Sales Associates with room to grow.
Additional Responsibilities:
Duties will include supervising and motivating an outbound sales team as well as:
– Facilitating and streamlining established outbound subscription sales policies and procedures to ensure maximum efficiency.
– Assisting in creation of annual strategic sales plans to increase season ticket subscription sales revenue from established and new clients.
– Assisting in identifying new opportunities for capturing new season subscription sales and refining current lead generation strategies.
– Assisting in potential development of community partnerships with local residences & community events as potential sales outlets.
– Assist in planning and implementation of subscription component of events aimed at audience retention.
– Processing sales orders and monitoring customer experience.
– Plan new programs to increase sales leads and opportunities.
– Generating sales leads from existing databases including past season ticket holders.
– Developing a full understanding of Ticketmaster/Archtics capabilities including but not limited to subscription capabilities.
– Assist in hiring as well as continuous supervising, training, coaching and motivation of Outbound Subscription Sales Associates as well as department supervisors.
– Management of in person lobby subscription sales efforts.
– Accurate record keeping.
– Additional duties as required.
Physical Requirements:
Ability to lift and carry up to 10 pounds.

About Us:
Nederlander West Coast is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged, and respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion

Salary: $60,000 – $70,000

Benefits: Employee is eligible to receive the standard Company benefits package, including Medical, Dental, Vision, Life/AD&D and Long-Term Disability Insurance, additional optional Life/AD&D, Critical Illness, Hospital Insurance and Accident Insurance, plus Section 125 Flexible Spending Plan, and participation in the Nederlander 401k Plan (non-matching).

Education requirements: Bachelor’s degree

Deadline to apply: September 1, 2024

Documents required to apply: Resume, cover letter, references.

How to apply: Email a cover letter and resume with “Outbound Subscription Sales Manager” in the subject line to: apply@nederlander.com

“We are an equal opportunity employer and welcome all to apply. 
No phone calls please. Confidential inquiries welcome.”