Oversees all aspects of Box Office and Front of House operations, digital and on-site ticket sales. This employee is responsible for providing a high level of customer service for our audience, from their moment of ticket purchase to the time they leave a performance. As ticket revenue is a key ingredient for our success, the Audience Services Manager is responsible for helping formulate and implement strategies for driving ticket sales with the Director of Marketing and Managing Director.

Primary Duties and Responsibilities:

Manage ticketing software and transactions to reflect current performance information and prices.
Improve database functionality for transactions, sales and marketing reports, and list pulls.

Manage and coordinate consistent database entry between Development, Box Office, and Marketing.
Manage and continually improve subscriber and single ticket services.

Annually review policies and procedures with the Managing Director and make recommendations to improve the customer experience.

Supervise and execute performance walk-up sales.
Generate sales reports for subscriptions, single ticket sales, group sales and special events.

Works with the Managing Director to review and analyze data, including but not limited to sales comparisons, summaries and reports.

Track buying trends and make suggestions based on data.

Work on improving existing reports and leading the effort to create new reports when needed.

Execute telemarketing campaigns and generate leads for various campaigns.

Oversee patron safety and documentation of injury and incident reports.

Oversee and manage both paid and volunteer ticketing assistants and ushers.

House Manage during outside rentals and events within venue.

Assist, plan and organize opening and closing night celebrations.

Oversee physical cleanliness and preparation of lobby and patron areas.

Performs other duties as needed upon request of the organization.

Qualifications:

2-3 years’ experience with AudienceView Professional (formerly OvationTix) or other ticketing software.

Proficiency with Microsoft Office including Word, Excel, Outlook. Proficiency with Google suite of tools, including docs and spreadsheets

Minimum of 3 years of Box Office experience.

Excellent verbal and written communication skills.

Ability to work well with the public and possess outstanding interpersonal skills.

Familiarity with web-purchase flows and how to optimize.

Experience managing cash and credit card sales.

Ability to work flexible schedules, including long hours, evenings, and weekends.

Must be able to work in a crowded, often high-stress work environment.

Ability to work well independently and as part of a team.

Management and training experience.

Ability to handle multiple tasks.

Must be able to stand for long periods of time, bend, crouch, and lift 35lbs

Salary: $54,000 annually

Benefits: Full Health, Dental, low cost Vision option, paid Vacation and PTO.

Education requirements: None

Deadline to apply: September 18, 2024

Documents required to apply: Resume, cover letter

How to apply: Send a resume and cover letter to jobs@theactorsgang.com with the subject line: Audience Services Manager.

NON-PROFIT ARTS DEVELOPMENT EXPERIENCE REQUIRED.

The Actors’ Gang Director of Development will work closely with the Managing Director, Development team, Marketing team, and Board Fundraising Committee to oversee grants and donor relations programs; manage fundraising initiatives; develop fundraising campaigns; and communicate with current and prospective donors. This position involves managing individual and corporate gifts; grants; planned and annual giving campaigns; grant research; and donor relations in addition to other fundraising duties.

The Director of Development plays a key role in The Actors’ Gang development, fundraising and outreach activities. This position is exempt, full-time (minimum of 35 hours per week), and reports to the Managing Director. This position is in-person, and is not remote.

Responsibilities:

Design, implement and manage all fundraising activities and donor outreach, including annual giving, major gifts, special events and donor appreciation.

Manage and nurture relationships with current and prospective donors for continued growth in annual giving and major gifts.

Conduct research on current and potential donors; support our solicitation process, creating prospective donors for special events, creating solicitation materials, and managing mailing logistics.

Oversight of donor acknowledgement process and tracking of incoming gifts, drafting of acknowledgement letters, and management of donor lists.

Identify unique funding initiatives for donor proposals, grants and sponsorship opportunities.
Engage our community of supporters by drafting, editing, and distributing communications including newsletters, programmatic updates, and invitations.
Work closely with Marketing on fundraising newsletters and social media posts.

Work closely with our grant writer and Development Department to organize and maintain distribution lists for direct mail and email communications.

Draft and lead critical annual End of Year Appeal.

Help produce compelling events for our donors and Los Angeles community by managing budgets and timelines; drafting invitations, solicitations and other event-related communications; developing preparatory materials for senior staff; support onsite logistics; management and oversight of the creation of guest lists and tracking of RSVPs, acknowledgments and recording of invitations, attendance and giving in our database.

Management and oversight of database updating of donor records as needed; processing of gifts; generating financial reports and lists; maintaining Board of Directors obligation records; and ensuring the integrity and confidentiality of our data.

Provide administrative support to Managing Director and grant writer, including running reports for Board meetings and Board committees; managing calendars; processing grant progress and final reports.

Prepare interim and final reports for grant funders.

Research new grant opportunities.

Some grant writing for existing grant funders, and some specific to the position.

Perform other duties as required.

Qualifications:

Education: A bachelor’s degree in Philanthropic Studies, Business Administration, Communications, Marketing, or arts-related field is required.

Experience: A minimum of four years of relevant work experience is required.

Related Skills and Knowledge:

Prior office/administration experience and strong organizational skills with meticulous attention to detail are required.

Excellent oral and written communication skills in

English are required.

Strong interpersonal skills and the ability to communicate with a variety of audiences, including donors and a diverse artistic staff are required.

Initiative, follow through, and ability to work well under pressure while juggling multiple tasks simultaneously is required.

Proficiency in computer programs including MS Office Suite is required.

Foundation relationship and grant writing experience is highly desirable.

Experience with AudienceView, Ovation or other donor CRM databases is highly desirable.

Experience with event planning, community engagement, and philanthropy is highly desirable.

Specific Skills/Duties:

Oversee our annual fundraising appeal.

Identify prospective individual, foundation, government, and corporate donors/grants and develop strategies to cultivate those relationships
Maintain ongoing communications with grantors and private, government, and corporate donors.

Research donor relation programs at local, state and federal institutions.

Ensure timely and accurate report deliveries to funders.

Collaborate with staff on the management and planning of fundraising initiatives.

Develop print marketing collateral related to fundraising in collaboration with Marketing.

Salary: $80,000 Annually

Benefits: Full Health, Dental, low cost Vision option, paid Vacation & PTO.

Education requirements: Bachelor’s degree

Deadline to apply: September 12, 2025

Documents required to apply: Resume, cover letter, references

How to apply: Send a resume and cover letter to jobs@theactorsgang.com with the subject line: Director of Development.

This role provides a chance for you to manage daily operations for a fast-paced, agile, and award-winning architectural design studio. As a capable and self-motivated administrative professional, you will handle a wide range of tasks and management responsibilities for a mid-sized team of architects to facilitate the design of projects ranging from affordable housing to art museums, and from flagship university facilities to high rise workplaces.

You will be responsible for ensuring the smooth running of the office on a day-to-day basis, providing administrative support to the studio’s Principal, CFO, associates, and designers and anticipating the business’ needs to meet them as they arise.

Marketing + Business Development
• Research and monitor new business opportunities
• Support management team in business and staffing strategy meetings
• Coordinate with photographers and graphic designers to establish portfolio materials
• Put together compelling proposals and qualifications submissions
• Update website and social media pages
• Manage awards submissions, media outreach, and conference proposals

Administrative Support
• Track and maintain licenses and registrations for the studio and the Principal
• Manage client and subconsultant contract processes
• Provide project management and billing support to CFO and Project Managers
• Liaise with insurance broker to maintain, and provide evidence of, insurance coverage
• Coordinate travel bookings for Principal and associates

Office Management
• Organize team activities such as events, continuing education, and lunches
• Ensure that stationery, cleaning, kitchen, and model shop supplies are kept stocked
• Provide first-line office technical support and escalate to IT support when needed
• Act as first point of contact for the office
• Coordinate with landlord and tenants regarding building matters, including utilities and building maintenance

Human Resources
• Manage employee benefits enrollment and registration, including advice to employees and liaising with benefits brokers
• Oversee job postings, review resumes, and conduct onboarding for new hires
• Ensure end-of-employment actions are taken upon termination, if necessary
• Ensure compliance with local, state, and federal employment laws
• Respond to HR-related concerns and questions from employees and managers

Salary: $70,000 – $80,000 Annually

Benefits: 
• Employer-paid health, vision, and dental insurance
• 401(k) savings plan
• Paid vacation and holidays

Education requirements: Bachelor’s degree

Deadline to apply: August 23, 2024

Documents required to apply: Resume, cover letter, references

How to apply: Send a cover letter and resume in PDF format to resumes@kevindalyarchitects.com with “Office Manager” in the subject line.